Let’s now take one extra step and attempt to distil everything we’ve learned so far into 16 sins of Modern Communication. 1. Not aware of your Intent (change behavior, change mental state, change emotional state) 2. Not documenting before conversing (missing Context) 3. Not documenting after conversing (vaporising Content) 4. Diverging aimlessly (false Maturity, likely…
Category: Communication
Stumbled upon the idea of “radical listening” on Twitter. It complements the Three Types of Listening I learned the other day, so I decided to share it here today. First, what is this “radical listening” thing? Dr. Jason Purnell, an esteemed community leader, professor, and researcher at Washington University, said this: “[Radical listening is…] listening…
https://twitter.com/buster/status/1182390032671203328 Buster Benson’s book “Why Are We Yelling“ was one of my favorite books last year. I personally believe that everyone in this digital era of information torrent and opinion floodgate could benefit from learning and practicing the skill of arguing productively. It’s a light read filled with real stories and 100 of Buster’s illustrations.…
In her interview in The Knowledge Project Ep. #84, Jennifer Garvey Berger shared the idea that there are 3 types of listening: Listening to fix Listening to win Listening to learn Win: I think of this as the most surface-level listening. Dismissive. You listen in order to collect just enough data that you can use…
Welcome to the fifth part of Practical Phrases and Scripts for Non-Native English Speakers Working in Tech. This time I will share with you a framework and checklist you can use to write effective business emails. Grab attention, get the action or information you need, and do it swiftly — saving your and other people’s…
Perfect communication is HARD. We can only make it less bad. We can communicate better by fixing one bad practice at a time. In the first part of this series, we dissected the belly of modern communication and got to know the Pieces. Then in the second part, I looked at how they relate with…
Perfect communication is HARD. We can only make it less bad. We can communicate better by fixing one bad practice at a time. In the first part of this series, we dissected the belly of modern communication and got to know the Pieces. Then in the second part, I looked at how they relate with…
In the first part of this series, I tried to dissect the belly of modern communication and shared the Whats. Then in the second part, I looked at how they relate with each other and what Rules we can derive from them. Now let’s see what steps we can take to ensure we are communicating…
The last time we looked at building blocks of a communication: the Whats. Or you can think of them as the nodes, the Data Structures. This time let’s look at the mechanics, how they relate with each other, and see what Rules we can extract from them. To refresh our minds, here are the different…
God, grant me the serenity to accept the things I cannot change, courage to change the things I can, and wisdom to know the difference. — Reinhold Niebuhr, The Serenity Prayer I’d like to modify that into…. God, grant me the serenity to mute Slack notifications, courage to reject meetings I didn’t schedule, and wisdom…